How do we compare to your current Sage Partner?

Does your current partner provide a strategic and proactive approach to your Sage based solutions?

You’re focussed on running your business so you need a partner that’s going to keep you aware of the ever changing functionality of software solutions that can bring benefits to your business, not just react when you identify something you need!

Yes

No

Offer a range of On-line facilities including IT Strategy Dashboard, Support Case Management, and Implementation Project Management?

We’re all used to on-line access to essential services in our personal lives, business is no different as it’s not always convenient to work in normal office hours or pick up the phone, which is why we offer a range of services through our Client Area.

Yes

No

Offer Director level account management? 

Most businesses offer account managers, but very few offer Director level account managers which means your dealing directly with decision makers – it’s part of our ‘Big Enough to Deliver, Small Enough to Care’ philosophy.

Yes

No

 Delivers a 4.8 out of 5 Star Customer Service – rated from over 2600 submitted customer surveys?

Service is critical, especially for solutions that are at the heart of your business operations, users need to get high quality and rapid service to keep your systems, and therefore your business running! That’s why we have a rolling survey system and publish all our customer feedback.

Yes

No

 Offer your business optional Out-of-hours support service facilities? 

Many businesses operate outside normal office hours, and therefore help desk support hours, and system issues out of hours can carry a high cost with operations stopping and resources at a standstill, which is where our ‘pay when you use it’ Out-of-Hours service comes in very handy.

Yes

No

 Provide a single source of responsibility for your IT Infrastructure, Microsoft software, Sage and related software, and ongoing support? 

When you have an issue, or when you’re upgrading, it’s nice to be able to contact one provider and get it sorted, without relaying between parties. Having a partner that can look after your infrastructure and your software makes life a lot simpler and easier for you and your team!

Yes

No

 Use in-house development resource to meet your businesses specific needs?

Whilst Sage’s software systems are very flexible, every business is unique and this can lead to very specific functionality requirements. Many Sage partners either don’t offer services to meet these important development requirements, whilst others farm it out to third-parties – we use our own very experienced in-house development team!

Yes

No

It sounds like your Sage Partner doesn’t offer you everything you need. Why not contact us and have a quick chat about your business requirements?

Call us on 01226 361100 or simply complete the form below and we’ll be in touch to provide advice and assistance on switching your services to Wharncliffe.

It sounds like your Sage Partner offers you everything you need which is great to hear!

If things change, or you’d just like a chat, just give us a call on 01226 361100 or simply complete the form below and we’ll be in touch.