Trainee Software Support Consultant

Posted: 6th August 2020

Job description

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Job Summary

This is a great opportunity for a dynamic and friendly person looking to progress quickly within the world of IT. Wharncliffe are a market leading IT solutions company with over 35 years of experience supporting small and large businesses around the UK. You’ll be responsible first-line software support on a range of applications from industry leading suppliers, and utilising remote access software to diagnose and resolve issues.


You will be assisting clients and the team in diagnosing and resolving technical issues and providing helps and advice on software applications. Typical activities will include:

  • Handling of incoming Service Cases assigned to you
  • Assisting colleagues on their Service Cases
  • Liaising directly with clients to keep them updated and gain additional information
  • Liaising with strategic partners to gain assistance where needed
  • Remotely connecting to client systems to diagnose and resolve issues
  • Working with colleagues, including our infrastructure help desk consultants
  • Carrying out system administration when clients request changes

Additional Skills

We’re looking for someone who is:

  • Good personal communication skills

  • A desire to deliver excellent customer service

  • Analytical, able to problem solve and apply a methodical approach

  • Driven, with a commitment to “get the job done”

  • Able to work both independently and within a team

  • Organised, able to manage workload

  • Willingness to learn

Beneficial Experience

  • Any Accounting based knowledge or qualifications

  • Any experience implementing or training in IT systems


Dependent on degree/experience level, with incremental increases planned from day one.

How to apply…

Submit your CV

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Applications will only be accepted from candidates who are authorised to work for any UK employer. Strictly no agencies

Any queries? 

Here we are!

Wharncliffe Business Systems
Wentworth Industrial Park
Maple Road
Barnsley (J36)
S75 3DL