Christmas Support Cover

by | Dec 4, 2018 | Wharncliffe News

We’d like to thank all of our customers for choosing Wharncliffe as their partner in 2018 – we really appreciate your business and look forward to helping you maximise the power and benefits IT in 2019 and beyond!

Please note that our offices will close at 5pm on Friday 21st December 2018 and re-open at 9am on Wednesday 2nd January 2019, however, we will continue to provide support services during the non-Bank Holiday days as follows:

NON-URGENT support requests

If your request can wait until we return to work, please email us on support@wharncliffe.co.uk or leave a message on our call back service on 01226 361100, and we’ll get back to you on the 2nd January.

URGENT support requests

If you have an urgent issue on the 27th, 28th, or 31st December, please call 01226 361100 and follow the instructions, one of the team that are on Christmas cover will assist you as soon as they can.

OUT OF WORKING HOURS support request

For emergency assistance outside normal working hours, email outofhourssupport@wharncliffe.co.uk – additional charges apply for instigating this service and details of the charges will be automatically emailed to you, following which you can cancel the request if you feel the issue doesn’t merit the additional costs.

On behalf of everyone at Wharncliffe, we wish you a very Merry Christmas and a Happy New Year!

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