Thank you to all our clients for making 2018, our 37th year in business, another great year! We’ve put together a selection of stats for the year, scroll down to take a look.
Customer communications through our Sage CRM system
Cakes eaten by the team on Bake Day Fridays
Site visits carried out by our Engineers and Consultants
Customer Service Feedback 2018
Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services – checkout our overall rating and feedback below.
- ‘Excellent’ 86.47% 86.47%
- ‘Good’ 11.82% 11.82%
- ‘Average’ 1.03% 1.03%
- ‘Poor’ 0.68% 0.68%
Users we protect from Viruses and Ransomware
Realitex200 users supported in the last 12 months
Hours we spent resolving customer support cases
Support cases we resolved for our customers
Number of 'Excellent' customer service for the team
Lines of code we maintain, enhance, and are continually increasing in our Realitex200 solution.
Implementation and Installation Assistance hours we provided
Sage software users support we have supported in 2018
Times Kevin has used the term "Can you create a task for this"
Enhancements made to Realitex200
Cups of tea made this year! (We have a problem)
From all of us at Wharncliffe, Thank you! We look forward to working with you in 2019!
* Figures and statistics are correct as of (11/12/18)
560 customer surveys submitted
Thank you David for the 'excellent' customer service rating following Tony's recent training and consultancy visit. 😁
Thank you Alison for the 'excellent' customer service rating following Sarah's recent #Realitex200 support. ?
A big thank you to Josie for the 'excellent' customer service rating following Rebecca's recent training and consultancy visit. ?
"Really good service" ? Thank you Derek for the 'excellent' customer service rating and feedback following John's recent #Sage200 support.
"As always, awesome stuff by Ashleigh" ? Thank you Ricky for the 'excellent' customer service rating and feedback following Ashleigh's Sage 200 support.
A big thank you to Samantha for her 'excellent' customer feedback rating following Sam's recent server support.
A big thank you to Mick, who recently rated Mark's engineering visit as 'excellent' ?