Thank you to all our clients for making 2018, our 37th year in business, another great year! We’ve put together a selection of stats for the year, scroll down to take a look.
Customer communications through our Sage CRM system
Cakes eaten by the team on Bake Day Fridays
Site visits carried out by our Engineers and Consultants
Customer Service Feedback 2018
Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services – checkout our overall rating and feedback below.
- ‘Excellent’ 86.47% 86.47%
- ‘Good’ 11.82% 11.82%
- ‘Average’ 1.03% 1.03%
- ‘Poor’ 0.68% 0.68%
Users we protect from Viruses and Ransomware
Realitex200 users supported in the last 12 months
Hours we spent resolving customer support cases
Support cases we resolved for our customers
Number of 'Excellent' customer service for the team
Lines of code we maintain, enhance, and are continually increasing in our Realitex200 solution.
Implementation and Installation Assistance hours we provided
Sage software users support we have supported in 2018
Times Kevin has used the term "Can you create a task for this"
Enhancements made to Realitex200
Cups of tea made this year! (We have a problem)
From all of us at Wharncliffe, Thank you! We look forward to working with you in 2019!
* Figures and statistics are correct as of (11/12/18)
560 customer surveys submitted
"Excellent response time and service, yet again" 😆 Thank you Jacqueline for the 'Excellent' rating and customer eedback following John's Spindle support.
"Perfect" That's what we like to hear! 😆 Thank you to Jennifer for the 'Excellent' customer service rating following Sam's recent #backup support.
Thank you Dan for the 'Excellent' customer feedback rating following John's recent #Sage200 support.
A great start to the week! 😆 Thank you Steffan for the 'Excellent' customer feedback rating following John's recent #Sage200 support.
"As always, getting me out of trouble quickly so I can get on with my job." 😄Thank you Debi, for your 'Excellent' customer service rating following John's recent #Realitex200 support.
"Sam was very knowledgeable and the problem appears to have cleared up but he has given me assurance that if it reoccurs he will make sure he gets it resolved." Thank you to Martine for the 'Excellent' service rating customer feedback following Sam's recent support.
Thank you to Tom for the 'Excellent' customer service rating following Sarah's recent #Sage200 support.