Thank you to all our clients for making 2018, our 37th year in business, another great year! We’ve put together a selection of stats for the year, scroll down to take a look.
Customer communications through our Sage CRM system
Cakes eaten by the team on Bake Day Fridays
Site visits carried out by our Engineers and Consultants
Customer Service Feedback 2018
Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services – checkout our overall rating and feedback below.
- ‘Excellent’ 86.47% 86.47%
- ‘Good’ 11.82% 11.82%
- ‘Average’ 1.03% 1.03%
- ‘Poor’ 0.68% 0.68%
Users we protect from Viruses and Ransomware
Realitex200 users supported in the last 12 months
Hours we spent resolving customer support cases
Support cases we resolved for our customers
Number of 'Excellent' customer service for the team
Lines of code we maintain, enhance, and are continually increasing in our Realitex200 solution.
Implementation and Installation Assistance hours we provided
Sage software users support we have supported in 2018
Times Kevin has used the term "Can you create a task for this"
Enhancements made to Realitex200
Cups of tea made this year! (We have a problem)
From all of us at Wharncliffe, Thank you! We look forward to working with you in 2019!
* Figures and statistics are correct as of (11/12/18)
560 customer surveys submitted
"Excellent as always 😉 Thank you" Thank you Daniela for the 'Excellent' rating and customer feedback following Ashleigh's recent Sage 200 support.
"We always find the team extremely helpful... 😊" Thank you to Sue for her 'Excellent' rating and customer feedback following Alan's recent Realitex200 support.
"John is knowledgeable, patient and extremely helpful" thank you to Jacqueline for this 'Excellent' customer service feedback following John's recent #Sage200 support.
"Very fast response to email query - thanks guys" 😁 Thank you to Wendy for the 'Excellent' customer service rating following Alan's #Realitex200 support.
"Excellent guide sent detailing the year-end procedure. Thank you!" Thanks Kelly for this 'Excellent' customer service rating following John's recent #Sage200 support. 😄 Speaking of year-end, why not check out our year in review. http://bit.ly/2Ed6vvf
"Excellent service, fixed our problem straight away thanks again." Thank you Craig for the 'Excellent' customer service rating following Mark's recent Realitex200 support.
"Sam listened to my problem and then we talked through the solution - In addition, Sam went away to investigate a " glitch " with my email issue and responded in a timely manner with his findings". Thank you Graeme for this 'Excellent' customer feedback!