Thank you to all our clients for making 2018, our 37th year in business, another great year! We’ve put together a selection of stats for the year, scroll down to take a look.

Customer communications through our Sage CRM system

Cakes eaten by the team on Bake Day Fridays

Site visits carried out by our Engineers and Consultants

Customer Service Feedback 2018

Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services – checkout our overall rating and feedback below.

  • ‘Excellent’ 86.47% 86.47%
  • ‘Good’ 11.82% 11.82%
  • ‘Average’ 1.03% 1.03%
  • ‘Poor’ 0.68% 0.68%

Users we protect from Viruses and Ransomware

Realitex200 users supported in the last 12 months

Hours we spent resolving customer support cases

Support cases we resolved for our customers

Number of 'Excellent' customer service for the team

Lines of code we maintain, enhance, and are continually increasing in our Realitex200 solution.

Implementation and Installation Assistance hours we provided

Sage software users support we have supported in 2018

Times Kevin has used the term "Can you create a task for this"

Enhancements made to Realitex200

Cups of tea made this year! (We have a problem)

Thank you!

From all of us at Wharncliffe, Thank you! We look forward to working with you in 2019!

* Figures and statistics are correct as of (11/12/18)

560 customer surveys submitted

Ashleigh’s Sage 200 Support

"Excellent as always 😉 Thank you" Thank you Daniela for the 'Excellent' rating and customer feedback following Ashleigh's recent Sage 200 support.

Alan’s Realitex200 Support

"We always find the team extremely helpful... 😊" Thank you to Sue for her 'Excellent' rating and customer feedback following Alan's recent Realitex200 support.

John’s Sage 200 Support

"John is knowledgeable, patient and extremely helpful" thank you to Jacqueline for this 'Excellent' customer service feedback following John's recent #Sage200 support.

Alan’s Realitex200 Support

"Very fast response to email query - thanks guys" 😁 Thank you to Wendy for the 'Excellent' customer service rating following Alan's #Realitex200 support.

John’s Year-end Support

"Excellent guide sent detailing the year-end procedure. Thank you!" Thanks Kelly for this 'Excellent' customer service rating following John's recent #Sage200 support. 😄 Speaking of year-end, why not check out our year in review.

Mark’s Realitex200 Support

"Excellent service, fixed our problem straight away thanks again." Thank you Craig for the 'Excellent' customer service rating following Mark's recent Realitex200 support.

Sam’s Password Support

"Sam listened to my problem and then we talked through the solution - In addition, Sam went away to investigate a " glitch " with my email issue and responded in a timely manner with his findings". Thank you Graeme for this 'Excellent' customer feedback!