Thank you to all our clients for making 2018, our 37th year in business, another great year! We’ve put together a selection of stats for the year, scroll down to take a look.

Customer communications through our Sage CRM system

Cakes eaten by the team on Bake Day Fridays

Site visits carried out by our Engineers and Consultants

Customer Service Feedback 2018

Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services – checkout our overall rating and feedback below.

  • ‘Excellent’ 86.47% 86.47%
  • ‘Good’ 11.82% 11.82%
  • ‘Average’ 1.03% 1.03%
  • ‘Poor’ 0.68% 0.68%

Users we protect from Viruses and Ransomware

Realitex200 users supported in the last 12 months

Hours we spent resolving customer support cases

Support cases we resolved for our customers

Number of 'Excellent' customer service for the team

Lines of code we maintain, enhance, and are continually increasing in our Realitex200 solution.

Implementation and Installation Assistance hours we provided

Sage software users support we have supported in 2018

Times Kevin has used the term "Can you create a task for this"

Enhancements made to Realitex200

Cups of tea made this year! (We have a problem)

Thank you!

From all of us at Wharncliffe, Thank you! We look forward to working with you in 2019!

* Figures and statistics are correct as of (11/12/18)

560 customer surveys submitted

John’s Spindle Support

"Excellent response time and service, yet again" 😆 Thank you Jacqueline for the 'Excellent' rating and customer eedback following John's Spindle support.

Sam’s Backup Support

"Perfect" That's what we like to hear! 😆 Thank you to Jennifer for the 'Excellent' customer service rating following Sam's recent #backup support.

John’s Sage 200 Support

Thank you Dan for the 'Excellent' customer feedback rating following John's recent #Sage200 support.

John’s Sage 200 Support

A great start to the week! 😆 Thank you Steffan for the 'Excellent' customer feedback rating following John's recent #Sage200 support.

John’s Realitex200 Support

"As always, getting me out of trouble quickly so I can get on with my job." 😄Thank you Debi, for your 'Excellent' customer service rating following John's recent #Realitex200 support.

Sam’s IT Support

"Sam was very knowledgeable and the problem appears to have cleared up but he has given me assurance that if it reoccurs he will make sure he gets it resolved." Thank you to Martine for the 'Excellent' service rating customer feedback following Sam's recent support.

Sarah’s Sage 200 Support

Thank you to Tom for the 'Excellent' customer service rating following Sarah's recent #Sage200 support.