Spotting and Dealing with Phishing Emails

by | Mar 4, 2019 | Resource, Wharncliffe News

What’s a phishing email?

A phishing email is usually defined as being “an attempt to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity, in electronic communication”.

In other-words, phishing is the modern version of the age-old problem of fraudsters trying to scam unsuspecting people. Those carrying out the attempted scam will send malicious fake emails in an attempt to get you to reveal your sensitive information, usually with the end purpose of stealing money. 

How to spot a phishing email

Fraudsters will often use our emotions in an attempt to get us to respond to the message and reveal the information they want to gain.

Common themes that are used in scams can include:

  • You’ve won a prize or some other unexpected financial gain
  • Scare tactics such as an overdue invoice and the threat of turning off a service
  • Requests to donate to a charitable organisation, often following a humanitarian crisis such as an earthquake
  • Unusual email attachments and asking for personal information

We’d recommend that you always take a moment to think ‘am I expecting this email?’.

Dealing with phishing emails

It’s important for you to become familiar with identifying possible phishing emails, how to report them, and what to do if you think you’ve been a victim.

Additional checks to carry out

If you’re unsure whether you’ve received a phishing email, there are some additional checks that you can carry out.

  • Check the website associated with the link matches the text in the email.
    Note: To check the link in the email, roll your mouse pointer over it and see if what pops up matches the text in the email. If they don’t match, don’t click the link.
  • Check the sender’s name matches the email address. If it doesn’t, be suspicious of the email.

What to do if you think you have been a victim of a fraudster

If you suspect that you’ve responded to a phishing scam with personal or financial information, take these steps to minimise any damage:

  • Change the information you’ve revealed. For example, change any passwords or PINs on the account or service that you think might have been compromised.
  • Contact your bank or the service provider directly.
    Note:  Don’t follow the link in the fraudulent email message.
  • Routinely review your bank and credit card statements for unexplained charges or enquiries that you didn’t initiate.

Can I report phishing emails?

Typically the best thing to do with a suspected phishing email is to delete it, however, if you have any concerns about your system or email security you can report these emails to us. To safely report the email you suspect is counterfeit, without opening any attachments or replying to the email, you can do the following:

  • Create a new email and attach the email you suspect is counterfeit then  send the email to your email system provider (support@wharncliffe.co.uk if we are supporting your email) and they can then take a look and contact you to advise on the next course of action.
  • Alternatively, you can forward the email to your email provider (again, support@wharncliffe.co.uk if we are supporting your email), noting that, as above, sending the counterfeit email as an attachment is the best way to preserve information which will make it easier for us to trace its origins.

Need more information on email solutions like Microsoft Office 365, or advise on system security? Just give us a call on 01226 361100, drop us an email to info@wharncliffe.co.uk, or complete the form below. 

Wharncliffe News

Windows 7 End of Life (January 14, 2020)

All good things must come to an end, even Windows 7. After January 14, 2020, Microsoft will no longer provide security updates or support for PCs running Windows 7. But you can keep the good times rolling by moving to Windows 10.

read more

Sage CRM 2019 R1 Product Release

We’re delighted to announce the release of the latest version of Sage CRM – 2019 R1 bringing increased encryption for user passwords, an improved calendar as well as the usual enhancements and defect fixes.

read more

Sage 200 News

Making Tax Digital (MTD) and Sage 200 Q&A

Making Tax Digital (MTD) is going to fundamentally change the administration of the tax system in the UK and will impact the majority of UK businesses and will most likely affect your Sage 200 software.

read more

Realitex200 News

Sage CRM News

Sage CRM 2019 R1 Product Release

We’re delighted to announce the release of the latest version of Sage CRM – 2019 R1 bringing increased encryption for user passwords, an improved calendar as well as the usual enhancements and defect fixes.

read more

Our latest tweets...

Tame your #Android notifications with these 5 tips and tricks bit.ly/2Ob1mXn #TechTips

test Twitter Media - Tame your #Android notifications with these 5 tips and tricks https://t.co/l5uZKwDUBS

#TechTips https://t.co/Uxh2Cd07pL

Congratulations and thank you to #Realitex200 Consultant Alan! 👏👏 Who today celebrates his 17th year with the Wharncliffe team.

test Twitter Media - Congratulations and thank you to #Realitex200 Consultant Alan! 👏👏 Who today celebrates his 17th year with the Wharncliffe team. https://t.co/exRUsuMzfy