Customer Feedback

Your Customer Service Feedback in Numbers

Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services. This invaluable feedback helps us maintain the service we provide and identify areas where we can improve. Checkout our overall rating and feedback below.

  • ‘Excellent’ 82.15% 82.15%
  • ‘Good’ 15.16% 15.16%
  • ‘Average’ 1.51% 1.51%
  • ‘Poor’ 1.14% 1.14%
  • ‘Very Poor’ 0.05% 0.05%

Recent feedback…

Ashleigh’s Sage 200 Support

"Excellent as always 😉 Thank you" Thank you Daniela for the 'Excellent' rating and customer feedback following Ashleigh's recent Sage 200 support.

Alan’s Realitex200 Support

"We always find the team extremely helpful... 😊" Thank you to Sue for her 'Excellent' rating and customer feedback following Alan's recent Realitex200 support.

John’s Sage 200 Support

"John is knowledgeable, patient and extremely helpful" thank you to Jacqueline for this 'Excellent' customer service feedback following John's recent #Sage200 support.

Alan’s Realitex200 Support

"Very fast response to email query - thanks guys" 😁 Thank you to Wendy for the 'Excellent' customer service rating following Alan's #Realitex200 support.

John’s Year-end Support

"Excellent guide sent detailing the year-end procedure. Thank you!" Thanks Kelly for this 'Excellent' customer service rating following John's recent #Sage200 support. 😄 Speaking of year-end, why not check out our year in review. http://bit.ly/2Ed6vvf

Mark’s Realitex200 Support

"Excellent service, fixed our problem straight away thanks again." Thank you Craig for the 'Excellent' customer service rating following Mark's recent Realitex200 support.

Sam’s Password Support

"Sam listened to my problem and then we talked through the solution - In addition, Sam went away to investigate a " glitch " with my email issue and responded in a timely manner with his findings". Thank you Graeme for this 'Excellent' customer feedback!

John’s Sage 200 Support

Thank you to Tony for another 'Excellent' customer feedback rating following John's recent Sage 200 support. You could say we've had an excellent start to 2019! 😆

John’s Sage 200 Support

"Excellent service from John. Thanks so much!" Thank you Sue for the 'Excellent' #CustomerService rating following John's recent #Sage200 support. That's 3 in a row!

John’s Sage 200Extra Support

'Excellent'! 😁 Thank you Paula for the 'Excellent' #CustomerFeedback rating following John's recent #Sage200Extra support.

First ‘Excellent’ of 2019!

A big thank you to Debbie for the first 'Excellent' #CustomerService rating of the year following John's #Realitex200 support.

Mick’s Email Support

"Very ELFfull" Thank you to Mick for this 'Excellent' #CustomerFeedback rating and pun. 🎄😅 Following Mick's recent #email support.

Dan’s IT Support

“Once again Daniel exceeds expectations and sorts this question out quickly and efficiently. I find the whole team very helpful with all my queries, you have a lot of wonderfully, experience knowledgeable staff and you should be proud of them all thank you.” Thank you Allison at YAA for this fantastic feedback!

John’s Realitex200 Support

A big thank you to Jason at SWCL for the 'Excellent' #CustomerService rating following John's recent #Realitex200 support.

Russell, Colin & Mark’s Server Support

"Thank you for your prompt action and the effort you and your team put in to getting us back up and running, much appreciated…” feedback from Shirley at PCL following Russell, Colin & Mark’s support earlier this week after a Windows update brought down their...

Mick’s IT Support

Another ‘Excellent’ #CustomerService rating! 😃 Thank you to Alan at MDL for his feedback following Mick’s IT support.

Latest Survey Results

  • 17/01/19: Joanne at BYL rated Ashleigh’s Sage 200 support as ‘Excellent’

  • 16/01/19: Emma at EUL rated John’s Realitex support as ‘Excellent’

  • 16/01/19: Jackie at DUL rated Ashleigh’s Sage 200 support as ‘Excellent’

  • 16/01/19: Jordon at DUL rated John’s Realitex support as ‘Excellent’ with comments ‘Really helpful’

  • 15/01/19: Sarah at CMCL rated John’s Sage 200 support as ‘Excellent’ with comments ‘The lady on reception is always very helpful and John Dunn always get`s us the answer we need ‘

  • 15/01/19: Amy at HPL rated John’s Sage 200 support as ‘Good’

John’s Sage 200 Support

Thank you to Miles at R&B for the 'Excellent' #CustomerFeedback rating following John's #Sage200 support.

Alan’s Realitex200 Support

"Excellent service from Alan (as usual), save a stamp and let him have my sweets but not the hamper if I win it 😉" Thank you Ian at RL for the 'Excellent' customer service rating and feedback following Alan's Realitex200 support. Only one hour to the hamper winner...

John’s Sage 200 Support

"Quick and efficient response as always excellent service all round from first call to Lynn and all of the support team whoever deals with my support case." Thank you Trisha for this 'Excellent' customer service rating following John's Sage 200 support.

Mark’s Engineering Visit

Thank you Tom (NGL) for the 'Excellent' customer service rating following Mark's recent engineering visit.

Sarah’s & John’s Sage 200 Support

"Both John and Sarah have provided great support for my last two queries. I am relatively new to #Sage200 and have had some fairly basic questions & issues and they have been handled with due care, patience and courtesy." 👍 Thank you Ben for the 'Excellent' rating...

Russell’s Engineering Visit

Thank you to Mick at MLB for the 'Excellent' #CustomerFeedback following Russell's recent engineering visit.

What We're Saying

#GoogleChrome to start blocking intrusive ads worldwide, first launched this feature in North America and Europe. The filter, which is going global in July, removes only the most intrusive, annoying types of ads. bit.ly/2SWr5Er #browser #TechnologyNews #tech

test Twitter Media - #GoogleChrome to start blocking intrusive ads worldwide, first launched this feature in North America and Europe. The filter, which is going global in July, removes only the most intrusive, annoying types of ads.  https://t.co/0rKqQXChSC 

#browser #TechnologyNews #tech https://t.co/C8DKcp6VFu

Get a new #AmazonEcho device for Christmas? Check out some funny things to ask #Alexa when you want the voice assistant to show off her sense of humour or unveil a hidden easter egg. bit.ly/2HdzbaD

test Twitter Media - Get a new #AmazonEcho device for Christmas? Check out some funny things to ask #Alexa when you want the voice assistant to show off her sense of humour or unveil a hidden easter egg. https://t.co/SR2pb5twu9 https://t.co/5J192cRqOk