We’re rated 4.8/5 stars
By our customers, from over 2700
customer service surveys
Your Customer Service Feedback in Numbers
Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services.
This invaluable feedback helps us maintain the service we provide and identify areas where we can improve. Checkout our overall rating and feedback below.
- ‘Excellent’ 81.88%
- ‘Good’ 15.36%
- ‘Average’ 1.35%
- ‘Poor’ 1.14%
- ‘Very Poor’ 0.07%
Recent feedback…
Ashleigh’s Sage 200 Support
"Ashleigh as always helped in a friendly helpful way making the job I was doing easier thank you" 😀 Thanks Allison for the customer feedback following Ashleigh's Sage 200 support.
John’s Sage 200Extra Support
"Efficiently resolved as usual" 😁 Thank you Helen for the 'excellent' customer service rating and feedback following John's Sage 200Extra support.
John’s IT Support
"Always quick and easy, thanks John!" Thank you Laura for the 'excellent' customer service rating and feedback following John's IT support! 😁
Ashleigh’s Sage 200 Support
"Logged problem, Ashleigh fixed immediately, and e-mailed to say it was solved. Ten minutes from start to finish." 😃 Thanks Neil for the 'excellent' customer feedback following Ashleigh's Sage 200 support!
John’s Sage 200cloud Support
"John was quick to respond & polite as always." 😇 Thank you Cathy for the customer feedback following John's Sage 200 support.
Ashleigh’s Sage 200 Support
"The best, always super helpful." 😃 A big thanks to Daniela for this 'excellent' customer feedback following Ashleigh's Sage 200 support!
Ashleigh’s Sage 200 Support
"Prompt response" ⚡ Thank you David for the 'excellent' customer service rating and feedback following Ashleigh's Sage 200 support.
Sarah’s Sage 200 Support
"Many thanks Sarah for sorting this so promptly" Thank you Iman for the 'excellent' customer service rating following Sarah's Sage 200 support.
John’s Realitex200 Support
"Very speedy response to query sent and happy with update sent" 😄 Thank you to Catherine for the 'excellent' customer feedback following John's Realitex200 support.
John’s Realitex200 Support
"Thank you again fast and efficient service as always." 😄 Thanks Carole for the 'excellent' customer feedback following John's Realitex200 support.
John’s Realitex200 Support
"Query dealt with quickly!" Thank you Julie for thew 'excellent' customer feedback following John's recent Realitex200 support. 😁
Ashleigh’s Sage 200 Support
"Very speedy response to the problem." ⚡ Thank you Jake for the 'excellent' feedback following Ashleigh's Sage 200 support!
Alan’s Realitex200 Support
"Alan sorted very quickly as always" 😃 Thank you Debbie for the 'excellent' #CustomerFeedback rating following Alan's #Realitex200 support.
Ashleigh’s Realitex200 Support
"Great job as this part of the system has never worked right, but at last it does" 😃 Thank you Bruce for the 'excellent' customer feedback rating following Ashleigh's Realitex200 support!
Shaun’s Training & Consultancy
"Everything was covered and explained very well." Thank you Rebecca for the customer feedback following Shaun's training and consultancy. 😃
Emma’s IT Support
"Emma helped with my issue very quickly and satisfactory." ⚡ Thank you Sarah for the customer feedback following Emma's support!
Ashleigh’s Sage 200 Support
"Very quick and all resolved within a couple of hours." 😇 Thank you Alison for your feedback following Ashleigh's Sage 200 support!
John Wins the December Prize Draw
Congratulations to John, the winner of December's customer service Prize Draw! 👏 And thank you to all of our customers for their 23 ‘excellent' ratings last month from 27 surveys.
2019 Support Stats
Thank you to all our clients that used our help desk support service in 2019. We supported 10285 cases, that's 7265 hours of support! 😮 Thanks as well for your 476 customer feedback surveys, with 82% of those being 'excellent' ratings.
John’s Sage 200 Support
"Prompt service from John" 😀 Thank you to Jayne for the 'excellent' customer service rating and feedback following John's Sage 200 support.
Ashleigh’s Sage 200 Support
"Excellent service from Ashleigh." 😃 Thank you Joanne for the 'excellent' customer service rating and feedback following Ashleigh's Sage 200 support.
John’s Sage 200 Support
"Answered the question quickly and put our minds at ease." Thank you to Ian for the 'excellent' customer service rating following John's Sage 200 support.
