We’re rated 4.8/5 stars
By our customers, from over 2800
customer service surveys
See what our customer are saying about our service and more…
Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services.
This invaluable feedback helps us maintain the service we provide and identify areas where we can improve. Checkout our overall rating and feedback below.
- ‘Excellent’ 82.15%
- ‘Good’ 15.12%
- ‘Average’ 1.56%
- ‘Poor’ 1.10%
- ‘Very Poor’ 0.07%
Recent feedback…
Paul’s Realitex200 Support
"Paul was very pro-active with dealing with the issue. Thank you very much Paul and Alan much appreciated" 😇 Thanks Carol for the #CustomerFeedback!
Ashleigh’s Sage CRM Support
"As always prompt response by Ashleigh and CRM issue resolved very quickly." 😆 Thank you Dawn for the 'excellent' customer feedback!
Ashleigh’s Sage 200cloud Support
"Ashleigh was a great help!!!!" 😃 Thanks Jordon for the customer feedback following Ashleigh's Sage 200cloud support.
Ashleigh’s Sage Support
"Quick service, resolved issue" ⚡ Thank you Karen for the 'excellent' customer service rating and feedback following Ashleigh's Sage support.
Alan’s Realitex200 Support
"The enquiry was dealt with great speed and efficiency." 😁 Thank you Jane for the customer feedback following Alan's Realitex200 support.
Ashleigh’s Sage 200 Support
"Kept in touch via email and sorted query very efficiently - thank you" ⚡ Thanks Karen for the customer feedback following Ashleigh's Sage 200 support.
Ashleigh’s Realitex200 Support
"Very speedy resolution to my query - this enabled me to be able to continue with my work with no delay" ⚡ Thank you Catherine for the customer feedback following Ashleigh's Realitex200 support!
February’s Customer Service Stats
Thank you to all our clients that used our help desk support service in February. This year we've supported 1769 cases, that's 1318 hours of support! 😄 Thanks as well for the 2882 customer feedback surveys to date, with 1238 (97%) positive ratings.
Ashleigh’s Sage 200 Support
"Response was prompt and as requested." ⚡ Thank you Josh for the 'excellent' customer feedback following Ashleigh's Sage 200 support.
Ashleigh’s Sage 200 Support
"Very prompt response and Ashleigh very helpful as always!!" 😆 Thank you Kevin for the 'excellent' customer feedback following Ashleigh's recent Sage 200 support.
John’s Sage 200 Support
"Very efficient response form John" 😇 Thank you Scott for the 'excellent' customer service rating and feedback following John's Sage200 support.
Alex’s Sage 200 Support
"Excellent service from Alex." 😁 Thank you Joanne for the 'excellent' customer feedback following Alex's Sage 200 support.
Alan’s Realitex200 Support
"As always, Alan dealt with this request promptly & resolved the issue" ⚡ Thanks Kirsty for the customer feedback following Alan's Realitex200 support!
John’s Sage 200 Support
"Very quick call back and easy fix" 📞 Thanks Ryan for the 'excellent' customer feedback following John's Sage 200 support.
John’s Sage 200 Support
"Always excellent" 😇 A big thank to Tony for the customer feedback following John's Sage 200 support!
Alan’s Realitex200 Support
"Alan is always a joy to speak to - always very helpful and very knowledgable" 😁 Thank you to Julie for the customer feedback following Alan's Realitex200 support.
Alan’s Realitex200 Support
"Thanks Alan! Great help." 😄 Thank you Tom for the 'excellent' customer service rating and feedback following Alan's Realitex200 support.
Asheligh’s IT Support
"FANTASTIC!" 😆 Thank you Kieren for the customer feedback following Ashleigh's recent IT support.
John’s Sage 200 Support
"Quick response - sorted easily" ⚡ Thanks Elaine for the customer feedback following John's Sage 200 support.
John’s Spindle Support
"John responded quickly and efficiently" 😄 Thanks Kathryn for the #CustomerFeedback following John's #Spindle support!
Russell’s IT Support
"Prompt response from Russell on our concern." 😃 Thank you David for the 'excellent' customer feedback following Russell's IT support.
