We’re rated 4.8/5 stars
By our customers, from over 2800
customer service surveys
See what our customer are saying about our service and more…
Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services.
This invaluable feedback helps us maintain the service we provide and identify areas where we can improve. Checkout our overall rating and feedback below.
- ‘Excellent’ 82.15%
- ‘Good’ 15.12%
- ‘Average’ 1.56%
- ‘Poor’ 1.10%
- ‘Very Poor’ 0.07%
Recent feedback…
Alan’s Realitex200 Support
"Alan is always a joy to speak to - always very helpful and very knowledgable" 😁 Thank you to Julie for the customer feedback following Alan's Realitex200 support.
Alan’s Realitex200 Support
"Thanks Alan! Great help." 😄 Thank you Tom for the 'excellent' customer service rating and feedback following Alan's Realitex200 support.
Asheligh’s IT Support
"FANTASTIC!" 😆 Thank you Kieren for the customer feedback following Ashleigh's recent IT support.
John’s Sage 200 Support
"Quick response - sorted easily" ⚡ Thanks Elaine for the customer feedback following John's Sage 200 support.
John’s Spindle Support
"John responded quickly and efficiently" 😄 Thanks Kathryn for the #CustomerFeedback following John's #Spindle support!
Russell’s IT Support
"Prompt response from Russell on our concern." 😃 Thank you David for the 'excellent' customer feedback following Russell's IT support.
Alan’s Realitex200 Support
"Great help!" 😊 Thank you Jordon for the customer feedback following Alan's Realitex200 support.
John’s Sage 200 Support
"Good service as always." 😀 Thank you Kirsty for the 'excellent' customer feedback following John's Sage 200 support!
Ashleigh’s Sage 200 Support
"Quick response meaning the issue was solved ?" Thank you Wes for the 'excellent' customer feedback following Ashleigh's Sage 200 support!
Mark’s Training & Consultancy
"We feel that we are in safe hands on this project." Thanks Matthew for the kind words following Mark's training & consultancy. ?
Tony’s Training & Consultancy
"All content of the training was well delivered and very well received. Tony definitely made a positive difference to how we use Sage" ? Thank you Iman for the customer feedback following Tony's training & consultancy.
Ashleigh Wins the January Prize Draw
Congratulations to Ashleigh, the winner of January's customer service Prize Draw! ? And thank you to all of our customers for their 45 ‘excellent' ratings last month from 49 surveys.
January’s Customer Service Stats
Thank you to all our clients that used our help desk support service in January. This year we've already supported 865 cases, thats 630 hours of support! ? Thanks as well for over 2800 surveys to date, with 2320 (82%) excellent ratings.
Mick’s IT Support
"Mick gave me some excellent advice on how to solve the issue I was having. We put these measures into place and there has been no re-occurrence of the problem." ? Thanks Sue for the 'excellent' customer feedback!
Mick’s Acronis Support
"Mick appreciate your assistance as ever." ? Thank you Steve for the 'excellent' customer service rating and feedback following Mick's Acronis support.
Ashleigh’s Sage 200 Support
"Ashleigh as always helped in a friendly helpful way making the job I was doing easier thank you" ? Thanks Allison for the customer feedback following Ashleigh's Sage 200 support.
John’s Sage 200Extra Support
"Efficiently resolved as usual" ? Thank you Helen for the 'excellent' customer service rating and feedback following John's Sage 200Extra support.
John’s IT Support
"Always quick and easy, thanks John!" Thank you Laura for the 'excellent' customer service rating and feedback following John's IT support! ?
Ashleigh’s Sage 200 Support
"Logged problem, Ashleigh fixed immediately, and e-mailed to say it was solved. Ten minutes from start to finish." ? Thanks Neil for the 'excellent' customer feedback following Ashleigh's Sage 200 support!
John’s Sage 200cloud Support
"John was quick to respond & polite as always." ? Thank you Cathy for the customer feedback following John's Sage 200 support.
Ashleigh’s Sage 200 Support
"The best, always super helpful." ? A big thanks to Daniela for this 'excellent' customer feedback following Ashleigh's Sage 200 support!
