Feedback – Wharncliffe - Making Sage Work for Business

We’re rated 4.8/5 stars

By our customers, from over 2300
customer service surveys

Your Customer Service Feedback in Numbers

Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services. This invaluable feedback helps us maintain the service we provide and identify areas where we can improve. Checkout our overall rating and feedback below.

‘Excellent’ 82.15% 82.15%
‘Good’ 15.16% 15.16%
‘Average’ 1.51% 1.51%
‘Poor’ 1.14% 1.14%
‘Very Poor’ 0.05% 0.05%

Recent feedback…

John’s Spindle Support

15 March, 2019

"Excellent response time and service, yet again" 😆 Thank you Jacqueline for the 'Excellent' rating and customer eedback following John's Spindle support.

Sam’s Backup Support

14 March, 2019

"Perfect" That's what we like to hear! 😆 Thank you to Jennifer for the 'Excellent' customer service rating following Sam's recent #backup support.

John’s Sage 200 Support

13 March, 2019

Thank you Dan for the 'Excellent' customer feedback rating following John's recent #Sage200 support.

John’s Sage 200 Support

11 March, 2019

A great start to the week! 😆 Thank you Steffan for the 'Excellent' customer feedback rating following John's recent #Sage200 support.

John’s Realitex200 Support

9 March, 2019

"As always, getting me out of trouble quickly so I can get on with my job." 😄Thank you Debi, for your 'Excellent' customer service rating following John's recent #Realitex200 support.

Sam’s IT Support

8 March, 2019

"Sam was very knowledgeable and the problem appears to have cleared up but he has given me assurance that if it reoccurs he will make sure he gets it resolved." Thank you to Martine for the 'Excellent' service rating customer feedback following Sam's recent support.

Sarah’s Sage 200 Support

8 March, 2019

Thank you to Tom for the 'Excellent' customer service rating following Sarah's recent #Sage200 support.

Ashleigh’s Sage 200cloud Support

7 March, 2019

Thank you to Steven for the 'Excellent' customer feedback rating following Ashleigh's recent #Sage200cloud support.

Ashleigh’s Sage CRM Support

5 March, 2019

Thank you to Sofie for the first 'Excellent' customer service rating for the month! 😆 Following Ashleigh's recent #SageCRM support.

Ashleigh wins February Prize Draw

4 March, 2019

Congratulations again to Ashleigh, the winner of February's 'Excellent customer service Survey Prize Draw! 👏 And thank you to all of our customers for their 37 'Excellent' ratings last month.

Sam’s Microsoft Support

28 February, 2019

Thank you to Tom for the 'Excellent' customer service rating following Sam's #Microsoft operating system support.

John’s Sage 200Extra Support

27 February, 2019

"As always, super helpful 😉" Thank you Daniela for the #CustomerService rating and feedback following John's recent #Sage200 support.

Alan’s Realitex200 Support

26 February, 2019

"Alan was great at getting resolved as always" 😆 The 'Excellent' ratings keep on coming! Thank you to Debbie for the customer service feedback following Alan's recent #Realitex200 support.

Mark’s Support Visit

25 February, 2019

"Very fast response time to a major server problem, Mark came out on the day of the issue." ⚡ Thanks Lewis for the 'Excellent' #CustomerFeedback following Mark's recent support visit. See what others are saying http://bit.ly/2RdRzQL

Alan’s Realitex200 Support

23 February, 2019

"Quick and efficient as always" ⚡ Another 'Excellent' customer service rating for Alan following his recent #Realitex200 support. Thank you Julie for your feedback! 😁

Ashleigh’s Sage 200Extra Support

22 February, 2019

"Once again Ashleigh was a total superstar. Quick, efficient, friendly, cannot complain about anything..." 🌟 Thank you Allison for the 'Excellent' rating and customer feedback following Ashleigh's #Sage200 support.

Latest Survey Results

18/03/19: Jo at EL rated John’s Realitex support as ‘Excellent’
18/03/19: Jordan at DUL rated Ashleigh’s Sage 200 support as ‘Excellent’ with comments ‘Thankyou for your swift response Ashleigh’
15/03/19: Iman at BYL rated John’s Sage 200 support as ‘Excellent’
14/03/19: Jacqueline at RL rated John’s Sage 200 support as ‘Excellent’ with comments ‘Excellent response time and service, yet again’
13/03/19: Jennifer at VWCL rated Sam’s infrastructure support as ‘Excellent’ with comments ‘Perfect’
13/03/19: Paul at AJML rated our overall business partnership as ‘Average’

Alan’s Realitex200 Support

22 February, 2019

"Excellent service. Quick response. Fabulous!!" 😆 Thank you to Gillian for the 'Excellent' customer service rating and feedback following Alan's recent #Realitex200 support.

Mark’s Acronis Backup Support

22 February, 2019

"Mark was a massive help and fixed the server issue by restoring the server using a previous Acronis Cloud backup, he only restored the C: drive so that all files stored on other drives were still intact and this meant the server could be up and running as soon as...