We’re rated 4.8/5 stars
By our customers, from over 2400
customer service surveys
Your Customer Service Feedback in Numbers
Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services. This invaluable feedback helps us maintain the service we provide and identify areas where we can improve. Checkout our overall rating and feedback below.
- ‘Excellent’ 82.18%
- ‘Good’ 15.10%
- ‘Average’ 1.55%
- ‘Poor’ 1.13%
- ‘Very Poor’ 0.04%
Recent feedback…
Mick’s IT Support
"As always a quick and rapid response from Mick." ⚡ Thank you Darren for the 'excellent' customer service rating following Mick's IT support.
Sam’s Support
"Sam goes out of his way to resolve any issues and follows up to make sure things are as they should be. He is a credit to Wharncliffe." Thank you Diane for the customer feedback, very much appreciated!
Ashleigh’s Sage 200 Extra Support
"Ashleigh was really helpful with the issue I had" 😇 Thank you Adele for the customer service rating and feedback following Ashleigh's #Sage200Extra support.
Mick’s Security Support
"Fantastic service and quick response as always. Many thanks for your help." Thank you to David for the 'excellent' customer service rating and feedback following Mick's security support.
Rebecca’s Training & Consultancy
"Rebecca is brilliant and we covered everything we needed to. She also offers great advice on how to use the system best within our business." ⭐ Thank you to Lindsey for this 'excellent' customer service rating and feedback following Rebecca's training and...
Paul’s Sage 200 Support
Thank you to Kelly for the 'excellent' customer feedback rating following Paul's recent Sage 200 support. 😁
2400 Customer Surveys!
We've reached 2400 surveys, 82% of those being 'excellent' ratings! 🤩 And we're marking the achievement with another 'excellent' rating and some feedback following Paul's Sage 200cloud support. "Paul was really pleasant and sorted the job out for me." Thank you...
Mick’s Sage 200 Extra Support
"Really quick response, problem sorted straight away. 😊" Thank you to Tracey for this 'excellent' customer service rating and feedback following Mick's recent #Sage200Extra support.
Paul’s IT Support
"My issue was dealt with straight away. Great service." ⚡ Thank you Amy for the 'excellent' customer service rating and your feedback following Paul's recent #ITSupport.
Emma’s Sage 200cloud Support
"Emma was extremely helpful. Made my job a whole lot easier." 😆 Thank you Kelly for this 'excellent' customer service rating and a feedback following Emma's recent #Sage200cloud support.
Ashleigh’s Sage 200 Support
"As always; professional, friendly, timely." 👔 Thank you Stella for the kind words following Ashleigh's recent #Sage200Extra support.
Alan’s Realitex200 Support
"Quick response and rectified the problem." ⚡ Thank you to Gillian for the 'excellent' customer service rating and feedback following Alan's recent Realitex200 support.
Mick’s IT Support
"As always, good service from Mick." 👍 Thank you Emma for the 'excellent' customer service rating and feedback following Mick's recent IT support.
Mick Wins April Prize Draw
Congratulations again to Mick, the winner of April's customer service survey prize draw! 👏 And thank you to all of our customers for their 33 'Excellent' ratings last month. Giving us 97.28% positive feedback!
Colin’s Installation Visit
"Great knowledge and always keen to answer questions." ❓ Thank you to James for the kind words and the 'excellent' customer service rating following Colin's recent installation visit.
Alan’s Realitex200 Support
"As always, Alan dealt with my issue promptly & efficiently." ⚡ A big thank you to Kirsty for the 'excellent' customer service rating and feedback following Alan's speedy support!
Ashleigh’s Sage 200 Support
"...the support staff are so kind." 😇 Thank you Pat for the 'excellent' #CustomerService rating and feedback following Ashleigh's recent #Sage200 support.
Sarah’s Sage 200 Support
"Perfect as always 😊" Thank you Katie for the 'excellent' customer service rating and kind words following Sarah's recent Sage 200 support.
Ashleigh’s Realitex200 Support
"Ashleigh was very helpful." 😆 Thank you to Sue for the 'excellent' customer service rating and feedback following Ashleigh's #Realitex200 support.
Ashleigh’s Sage 200 Support
"Ashleigh, excellent as always efficient, friendly and quick Thank you 😊" Thank you to Allison for the 'excellent' customer service rating and feedback following Ashleigh's #Sage200 support.
Colin’s Engineering Visit
Thank you to Steve for the 'excellent' #customerfeedback rating following Colin's recent engineering visit. 🔌
Ashleigh’s Speedy Spindle Support
"Very quick response!" ⚡ Thank you Dennis for the 'excellent' customer feedback rating following Ashleigh's Spindle support, and speedy response!
