Implementation

Software solutions are only as good as the experts that implement them – you need Consultants that know the software and understand how to get the most from it to maximise your business needs, and meet any specific requirements.

Proven Process

Over 35 years we’ve built proven processes and procedures, backed by a range of systems from on-line project management, to Sage CRM based case tracking, which deliver excellent implementations.

Experienced Team

Our Consultants are some of the most experienced in the industry, with decades of knowledge implementing a range of solutions, and born from working with wide range of businesses in most industries. 

Project System

Our unique project management system tracks the detailed tasks that go into making an implementation a success, with online access for clients, and automatically emailed project summaries every 2 weeks.

At Wharncliffe we have incredibly experienced consultants, some of the most knowledgeable in the industry, many of which have been part of our team for many years, if not decades, bringing their skills and experience across a wide-range of industries, as well as market specific ones for Realitex200, to your implementation. This means they can draw on ideas and solutions they’ve implemented previously to not only meet your needs but also provide extra insights and suggestions you may not have considered – implementing a new system is not about like-for-like, it’s about taking the opportunity to find better ways of working if they are available, and we’re here to help!

To support the critical work of matching your business requirements to the software solutions, we have built, over our 35+ years implementing applications, comprehensive procedures and processes, which are managed through our unique Sage CRM based Project system. This project system takes a template, or bespoke process, for the project and handles all of the detailed tasks, grouping them into task list areas. It is accessible by both our team, your project team, and any third-parties that may be assigned tasks as part of the solution. In addition, we provided an emailed summary of the project status, task progress, and milestone details so that everyone is kept in the loop, including any stakeholders who might not want to be involved in the detail but want to keep aware of overall progress.

As part of the implementation the consultants will handle/assist with areas such as data migration, functionality requirements, system configuration, train-the-trainer or end-user training, and live day support/assistance.

And whilst we’re implementing, our help desk team are available should you need any assistance or hit any issues. Manned by an experienced team of technical consultants, they handle over 10,000 cases per year to ensure our customers can keep their business systems running smoothly – more about our support services here.

 

Our customers rate our service 4.8/5*

Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services. 

This invaluable feedback helps us maintain our 4.8/5* rated service!

Check out what our customer are saying about our service here.

Training

We can train-the-trainer(s) or train end-users, individually or in groups, based on set or bespoke agendas to maximise software use.

Data migration

Through a range of tools and facilities we can import partial or full data sets, with the opportunity to change coding and clean up data in the process so you can start as you’d like to go on!

Live support

Going live on a new system can be disruptive and stressful but our experienced team will be there on-site to help you and your team each step of the way.

Help desk expertise

And once you’re live, our experienced and friendly help desk support team are on hand if you need them.

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