We know businesses rely on their IT, so our friendly and experienced help-desk team are on-hand to offer advice and assistance to keep your system running smoothly.
Discuss your requirements with us…
There’s no limit on the quantity of cases you can raise or the time we spend assisting, your users are free to contact us as frequently as they need – by phone (with the option to leave a call back message to save waiting), via email, or by raising/updating a case on our web site Client Portal.
Our dedicated call coordinators monitor the incoming service requests, allocating them to the appropriate person with the right knowledge and skills, to ensure users get the service they need as quickly as possible – calls answered in under 10 minutes, with the vast majority of cases closed within the same day.
Our customers rate us an incredible 4.8/5 stars!
Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services.