Making sage work for business
SUPPORT &
HELP DESK
Flexible Assistance
Knowledgeable Team
Unlimited Cases
Excellent Service!
Ongoing Support
Keeping your business operational is about making sure the little issues users may have, as well as the big problems you might come across in complex IT and software solutions, are resolved as quickly as possible. Our help desk support team are here to help make sure your business can run as smoothly as possible, and also help with those bits of advice and guidance that can make all the difference.
Our support team handles over 10,000 cases per annum, helping our customers keep their systems, and therefore businesses, running as smoothly as possible.
There’s no limit on the quantity of cases you can raise or the time we spend assisting, your users are free to contact us as frequently as they need – by phone (with the option to leave a call back message to save waiting), via email, or by raising/updating a case on our web site Client Portal.
Our dedicated call coordinators monitor the incoming service requests, allocating them to the appropriate person with the right knowledge and skills, to ensure users get the service they need as quickly as possible – calls answered in under 10 minutes, with the vast majority of cases closed within the same day.
Looking for more information?
Excellent support feedback!
• LIVE
“Sarah is always very responsive and quick to resolve any issues we may have”
Sarah's Sage 200 Support
“Great communication.”
Adam's Sage 200 Support
“Brilliant service from Alan as always!”
Alan's Sage 200 Support
“Sarah is always very responsive and quick to resolve any issues we may have”
Sarah's Sage 200 Support
“Great communication.”
Adam's Sage 200 Support
“Brilliant service from Alan as always!”
Alan's Sage 200 Support
Benefits of Bespoke Development
Unlimited Cases
We’re happy to deal directly with your users on any help and advice they need, what’s more they can call as many times as they need without worrying about case or time limits.
Flexible Help
We’re focused on keeping you running but we’ll help with advice too! Sometimes things go wrong and you need help, but sometimes you want a bit of quick advice.
Remote Control
We’ve invested in the latest software to allow the team to quickly connect to your servers and users’ PCs (only when they accept the connection request) to help resolve issues.
Have a project or software change in mind?
Looking for more information?
Brochure
Download the Wharncliffe Brochure for more information on what we have to offer your business.
Demonstration
We’d be happy to provide you and your team with a complimentary product demonstration.
Ask a Question
Speak to a member of the Wharncliffe team who will be able to assist with any questions you may have.
Getting in touch…
Getting the answers you need is simple! You can call a member of our experienced team or a speak to our dedicated and knowledgeable sales team who can simply speak to you over the phone, arrange a meeting with you, or arrange a demonstration tailored to your business requirements.
