Support

We know businesses rely on their IT, so our friendly and experienced help-desk team are on-hand to offer advice and assistance to keep your system running smoothly.

Discuss your requirements with us…

Over 35 years installing, upgrading, supporting and repairing IT systems

Keeping your business operational is about making sure the little issues users may have, as well as the big problems you might come across in complex IT and software solutions, are resolved as quickly as possible. Our help desk support team are here to help make sure your business can run as smoothly as possible, and also help with those bits of advice and guidance that can make all the difference.

Our support team handles over 10,000 cases per annum, helping our customers keeping their systems, and therefore businesses, running as smoothly as possible. 

 

Unlimited Cases

We’re happy to deal directly with your users on any help and advice they need, what’s more they can call as many times as they need without worrying about case or time limits – all at a fixed cost.

One call does it all

We can provide support on your infrastructure and software solutions, so if you have an issue, our support teams, engineers, and consultants, will work together to solve it.

Flexible Help

We’re focussed on keeping you running but we’ll help with advice too! Sometimes things go wrong and you need help, but sometimes you just want a bit of quick advice, we’re here to help.

Remote Control

We’ve invested in the latest software to allow the team to quickly connect to your servers and users’ PCs (only when they accept the connection request) to help resolve issues quickly.

There’s no limit on the quantity of cases you can raise or the time we spend assisting, your users are free to contact us as frequently as they need – by phone (with the option to leave a call back message to save waiting), via email, or by raising/updating a case on our web site Client Portal.

Our dedicated call coordinators monitor the incoming service requests, allocating them to the appropriate person with the right knowledge and skills, to ensure users get the service they need as quickly as possible – calls answered in under 10 minutes, with the vast majority of cases closed within the same day.

Our customers rate us an incredible 4.8/5 stars!

Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services.

Download the Wharncliffe brochure

Getting in touch…

Getting the answers you need is simple! You can call a member of our experienced team or a speak to our dedicated and knowledgeable sales team who can simply speak to you over the phone, arrange a meeting with you, or arrange a demonstration tailored to your business requirements.

w

General Enquiries