Support

We know businesses rely on their IT, so our friendly and experienced help-desk team are on-hand to offer advice and assistance to keep your system running smoothly.

Unlimited Cases and Time

We’re happy to deal directly with your users on any help and advice they need, what’s more they can call as many times as they need without worrying about case or time limits – all at a fixed cost.

Flexible Help

We’re focussed on keeping you running but we’ll help with advice too! Sometimes things go wrong and you need help, but sometimes you just want a bit of quick advice, we’re here to help.

One call does it all

We can provide support on your infrastructure and software solutions, so if you have an issue, our support teams, engineers, and consultants, will work together to solve it.

Keeping your business operational is about making sure the little issues users may have, as well as the big problems you might come across in complex IT and software solutions, are resolved as quickly as possible. Our help desk support team are here to help make sure your business can run as smoothly as possible, and also help with those bits of advice and guidance that can make all the difference.

Handing over 10,000 cases per annum, and covering anything from server infrastructure, to remote user connection issues, to questions on software functionality, our highly experienced team will work with you and your users to find a solution as quickly as possible, managing everything through Sage CRM’s excellent service management facilities.

And, there’s no limit on the quantity of cases you can raise or the time we spend assisting, your users are free to contact us as frequently as they need – by phone (with the option to leave a call back message to save waiting), via email, or by raising/updating a case on our web site Client Portal.

Our dedicated call coordinators monitor the incoming service requests, allocating them to the appropriate person with the right knowledge and skills, to ensure users get the service they need as quickly as possible – that’s currently under 10 minutes on our initial response time, with the vast majority of cases closed within the same day.

 

 

Our customers rate our service 4.8/5*

Service is critical! That’s why we have a rolling survey system that randomly polls customers for their experience of our support, implementation, and installation team’s services. 

This invaluable feedback helps us maintain our 4.8/5* rated service!

Check out what our customer are saying about our service here.

The benefits of working with us

Web portal

Users can raise cases 24 x 7 via our web site Client Portal, or they can just give us a call or send an email.

Remote control

We’ve invested in the latest software to allow the team to quickly connect to your servers and users’ PCs (only when they accept the connection request) to help resolve issues quickly and effectively, or even just run through an issue with a user.

Out of hours help

Many of our clients run an evening/weekend operation, and we provide an out of hours service to help with any emergencies.

Monitored case lists

Our dedicated call coordinators track the incoming cases in the list just to ensure nothing is missed by the team, even when they’re very busy!

Our latest tweets...

A big thank you to Michelle for the 'excellent' #CustomerFeedback rating following John's recent #Sage200 support. 😄 See what others are saying about our service here bit.ly/2RdRzQL

test Twitter Media - A big thank you to Michelle for the 'excellent' #CustomerFeedback rating following John's recent #Sage200 support. 😄 See what others are saying about our service here https://t.co/E78g7mzamD https://t.co/Ug0zqOErH8

Contact us to get your FREE #Sage200cloud report for December: Fixed Asset Activity by Location. Available for Sage 200cloud / Standard edition. Missed a recent report of the month? You can access the most recent reports here bit.ly/2OmmnwT

test Twitter Media - Contact us to get your FREE #Sage200cloud report for December: Fixed Asset Activity by Location. Available for Sage 200cloud / Standard edition. Missed a recent report of the month? You can access the most recent reports here https://t.co/cuQLxZ1q8b https://t.co/ozYDWI64Ts

Thank you Rebecca for the 'excellent' #CustomerService rating following Shaun's recent training and consultancy visit! 😃 See what others are saying about our service here bit.ly/2RdRzQL

test Twitter Media - Thank you Rebecca for the 'excellent' #CustomerService rating following Shaun's recent training and consultancy visit! 😃 See what others are saying about our service here https://t.co/E78g7mzamD https://t.co/jEwK7Fpv0j